AliBee Policies
Returns & Exchanges
We put a lot of care into every order that leaves our studio, and we want you to feel good about what you bring home. Here's how we handle returns and exchanges.
Skincare
Because our skincare is small-batch and made for close, personal use, we can't accept returns on opened products. This is standard for the industry and keeps things safe and sanitary for everyone.
If a skincare item arrives damaged, defective, or isn't what you ordered, reach out to us within 7 days of delivery and we'll make it right with a replacement or refund.
Unopened, unused skincare can be returned within 14 days of delivery for a refund or exchange. It just needs to be in its original packaging.
Home Goods
Candles, diffusers, and other home goods can be returned within 14 days of delivery if unused and in their original packaging.
If something arrives broken or damaged in shipping, let us know within 7 days with a photo and we'll send a replacement or refund, no return shipping required.
How to Start a Return
Message us with your order number and what's going on. We'll walk you through the next steps from there. Approved returns should be sent back within 7 days of when we confirm the return.
Shipping Costs
For approved returns or exchanges that aren't the result of our error, return shipping is on the buyer. For anything damaged, defective, or wrong in your order, we cover it.
Refunds
Once we receive your return, we'll inspect it and process your refund to your original payment method within 5 business days. You'll get an email when it's on its way.
A Note on Custom & Gift Orders
Custom formulations and gift sets made to order are final sale, since they're made specifically for you or your recipient.
Terms of Service
By shopping with AliBee, you're agreeing to the following.
Our products. Everything we make is small-batch and handcrafted, so slight variations in color, scent, and texture are normal and part of the process.
Skincare use. Our products are cosmetic, not medical. Patch test before full use, and check with a doctor if you're pregnant, nursing, or have a skin condition. We're not doctors and don't diagnose or treat anything.
Orders & pricing. We reserve the right to limit quantities, correct pricing errors, and cancel orders we're not able to fulfill. If that happens, we'll let you know and refund you in full.
Shipping. Delivery timeframes are estimates, not guarantees. Once a package leaves our hands and is with the carrier, we're not responsible for delays, but we'll help however we can if something goes wrong.
Returns. See the Returns & Exchanges section above.
Website content. All text, photos, and designs on this site belong to AliBee and aren't for reuse without our permission.
Liability. We do our best to make sure every product is safe and as described, but we can't be held responsible for reactions, misuse, or outcomes outside our control.
Changes. We may update these terms from time to time. The version posted here is always the current one.
Privacy Policy
Your privacy matters to us. Here's what we collect and how we use it.
What we collect. When you place an order, we collect your name, shipping and billing address, email, and payment information (processed securely through our payment provider, we don't store card numbers ourselves). If you sign up for our newsletter, we collect your email address.
How we use it. We use your information to process and ship your order, respond to your messages, and, if you've opted in, send occasional emails about new products and updates. We don't sell or rent your information to anyone.
Third parties. We use trusted services to run our shop, things like our website platform, payment processor, and shipping carriers. They only receive the information needed to do their job.
Cookies. Our site may use basic cookies to remember your cart and improve your browsing experience.
Your choices. You can unsubscribe from our emails anytime using the link at the bottom of any email. To ask about, update, or delete the information we have on you, just reach out to us directly.
Changes. We may update this policy from time to time. The version posted here is always the current one.
Questions about any of this? Reach out to us anytime.